Skylah LLC ("we," "our," or "us") operates the website https://www.skylah.us (the "Site"). We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our Site or purchase our products through Amazon.com.
By using our Site or purchasing our products, you agree to the terms of this Privacy Policy.
1) Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
- Personal Identifiers: When you place an order through Amazon, they provide us with your name, shipping address, and email address. We do not receive your payment information, as that is processed entirely by Amazon.
- Order Information: Details about the products you purchase, order date, and order value.
- Communication Data: If you contact us directly (e.g., via email), we collect your email address and the content of your communication.
- Technical Data: When you visit our Site, we may automatically collect information such as your IP address, browser type, and pages you viewed through cookies and similar technologies.
2) How We Use Your Information
- Order Fulfillment: To process and ship your orders, handle returns, and provide customer support related to your purchase.
- Communication: To respond to your inquiries, send you order confirmations and shipping notifications, and provide customer service.
- Marketing (with your consent): If you opt-in, we may use your email address to send you newsletters, promotional offers, and updates about our products. You can opt-out of these communications at any time.
- Site Improvement: To analyze how visitors use our Site, diagnose technical issues, and improve our website's functionality and user experience.
3) How We Protect Your Information
- Limited Access: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
- Secure Platforms: We rely on Amazon's secure FBA (Fulfillment by Amazon) platform to store and process order-related data.
- Data Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our site.
4) Information Sharing with Third Parties
- Amazon FBA: Our primary third-party provider is Amazon. To fulfill your orders, we share your name, shipping address, and order details with Amazon. Amazon's use of your data is governed by their own Privacy Notice.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or servicing you, so long as they agree to keep this information confidential.
- Legal Compliance: We may disclose information where required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.
5) Cookies and Tracking Technologies
Our Site may use "cookies" to enhance your experience. You can choose to set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of the Site.
6) Your Rights and Choices
- Access and Correction: You can request to know what personal data we hold about you.
- Deletion: You can request that we delete the personal information we have collected about you, subject to certain legal exceptions.
- Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of every email we send.
- Do Not Track: Our Site does not currently respond to "Do Not Track" signals from browsers.
7) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
8) Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Skylah LLC
Email: info@skylah.us
Website: https://www.skylah.us/contact